ARTA / DepEd One QMS · 3 minutes
Were you aware of the Citizen's Charter before your transaction?
Was the Citizen's Charter visibly posted at the office?
Did the Citizen's Charter help you with your transaction?
Rate each statement from 1 (Strongly Disagree) to 5 (Strongly Agree).
I spent a reasonable amount of time for my transaction.
The office followed the transaction's requirements and steps.
The steps (including payment) I needed to do were easy and simple.
I easily found information about my transaction.
I paid a reasonable amount of fees (write N/A if none).
I feel the office was fair to everyone (walang palakasan).
I was treated courteously by staff, and helped if I had questions.
I got what I needed from the government office.
Select any that apply. A text box will appear for each option you choose.